Deputy Head Of Retail, London

Deputy Head of Retail- Ticketing Location: Central London Salary:     Excellent with great benefits Are you familiar with ticketing and the management of retail contracts and developments and looking to join a successful company that is looking for modern solutions for the future of travel? The Company The Retail team plays a key role in growing and developing this rail operating company. It oversees all the selling channels for passenger revenue, both at station and online. Other than face to face interaction, the digital ticketing systems are the primary mechanism for communicating with and interacting with passengers. The Role The Deputy Head of Retail is accountable for the day to day delivery of high quality, reliable and customer-friendly retail channels, supporting the business with its revenue growth targets and customer satisfaction objectives. The role oversees the retail support team and contract management of retail system suppliers, as well as the management of the small groups and business travel and reservations team. The role supports and deputises for the Head of Retail, helping to manage strategic change and increasing revenue for the business through seeking out new opportunities for the development of our retail and digital channels. The role is the sponsor and scheme manager of a smartcard key and oversees the ongoing development and day to day operation of this increasingly important ticketing media. Qualifications and experience You must have strong experience of smart ticketing - ITSO Understanding of how smart ticketing works within rail Knowledge of rail fares, ticketing regs and compliance Commercial and contract awareness Leadership skills Ability to interface with stakeholders Revenue management Why apply? As well as being a great place to work where employees are treated well and their careers are developed, along with a great salary and these are ust some of the benefits of joining: 1.A Central London location 2.Free travel for yourself and family members 3.A widely envied contributory final salary pension 4.25 days holiday in addition to 8 statutory bank holidays 5.Family friendly perks and benefits to suit your lifestyle If you are successful your offer will be subject to a satisfactory 5year checkable work history, criminal records and right to work check.