Insurance Account Handler, SM6

Account Handler Dealing with both Commercial and Personal Lines, assisting the team in managing an existing portfolio. This is a varied role and you will be dealing with policy adjustments, re-broking policies, processing of renewals, payments and cancellations, whilst also answering any client queries. Must have a good level of insurance knowledge, with experience of both commercial and personal lines. You would also be responsible for assisting with the inviting of motor renewals, ensuring that these are organised and invited in a timely manner and also for identifying potential areas for gentle cross-selling to the existing client bank (no cold calling). Daily duties will involve:. * Responding to client queries as required. * Processing of mid-term adjustments on Personal Lines policies (mainly mid to high net worth) and smaller package SME policies (training can be provided). * Taking calls and responding to e-mails from clients. * General policy administration, issuing documentation to clients via post and email. * Collating renewal documentation and assisting with the inviting of the motor renewals, ensuring that these are done in a timely manner. * Liaising with Insurers to ensure that renewals are received within given time constraints. * Negotiating with Insurers on personal lines policies and smaller package SME. * Identifying opportunities to cross-sell to the existing client bank (no cold calling is required). The successful candidate will have:> * Excellent communication skills essential (both telephone manner and responding to emails). * Able to work in an organised / efficient manner. * Good computer and typing skills. * Able to work under pressure and to keep to certain time constraints. * Previous general insurance experience essential, ideally in a broking environment. * Previous knowledge of SSP Pure Broking/Sirius 21 highly advantageous. * Knowledge of Microsoft Office applications (Word) essential. Office hours are 09:00 - 17:30 Monday - Friday. Holiday: 20 days per annum (plus Bank Holidays), increasing to 22 after 5 years service. Please contact us for further