Associate Director - (Digital Agency), London

Our client, an award winning digital agency are looking to hire a newly created Associate Director. Due to growth this is a brand new position for a highly influential senior lead to assist driving this successful international agency to the next level! Location can be flexible however travel will be required to either Manchester or Newcastle 2 days per week. The Associate Director will provide operational oversight, exemplary agency experience and day to day leadership of the delivery functions, delivering above and beyond clients' expectations. You will work alongside the sector leads ensuring world class delivery to all clients, meeting and exceeding expectations on quality, innovation, timelines, budget and resource capability. An exceptional communicator, the Associate Director will motivate and inspire the team and clients. You can hit the ground running, ensuring the team meets their ambitious growth targets and can do this efficiently and collaboratively. As a senior member of the team, the Associate Director will contribute actively to process improvement and business development (new and existing clients), always looking for opportunities to be better than yesterday. In close collaboration with the sector leads, the delivery leads and the heads, you will play an active role in ensuring we are assessing the future needs of our clients (industry and agency) so we can develop products and services that position the agency uniquely in the market place. The role will provide delivery oversight of all our projects, whether they be single service retainer or large fully integrated accounts. Client relationships will be key and you will actively and consistently garner confidence from the team and clients alike through your exceptional agency knowledge and project management skills. Principal job elements & responsibilities * Work alongside the head and sector leads to contribute to the development and maintenance of world class delivery across all disciplines. * Accountable for resource availability (recruitment and structure within teams), skills development, quality of output, meeting agreed timelines. * Responsible for delivering all projects on time and on budget - wowing the client every step of the way * Responsible for meeting the requirements of all client projects being delivered by the team. * Lead and nurture the team, helping retain key personnel. * Maintain and promote positive, effective relationships both internally and externally with colleagues, clients and all stakeholders. * Reflect the values and collaborative culture of the business both externally and internally. Operations * Work with the head to ensure resources are allocated effectively. * Identify opportunities to maximise business performance and quality of client experience. * Proactively support all areas of the business with project management and coaching and mentoring. Leadership * Lead, inspire and manage the delivery team, ensuring their ongoing professional development and the retention of key staff. * Mentor the leads of each service offering (Digital marketing, PR, Content, Design, Digital) * Provide highly visible, professional management and leadership across the business on a day-to-day basis, maintaining the highest levels of staff engagement * Instill and inspire the highest levels of client experience. * Recruit, retain, develop and manage staff in accordance with legislation and Company policy. * Ensure adequate staffing levels at all times to meet the business needs whilst remaining within budget. * Confidence in leading, coordinating and delivering BD pitches without supervision Skills and experience * Has held senior, influential, leadership positions in an agency environment. * Extensive experience of delivering integrated digital marketing campaigns (including social, content, CRO, SEO etc) successfully for B2B brands, globally * A strong understanding of brand design and digital (primarily web development) projects * A proven track-record of successfully managing delivery from multiple offices and international growth/export. * A highly experienced professional with exceptional account management and/or client liaison experience e.g. running workshops, client review/planning, presenting on behalf of the agency * Proven track record of managing senior level client relationships as well as retaining and growing existing clients * Real experience of building a team or department in a high growth service-related sector. * Commercially savvy with understanding of the SME environment. * Able to confidently operate with autonomy. Behaviours * You will live and breathe our approach to work. Someone with commitment, drive and a passion for their craft. That wants to get stuff done. And who wants to learn and support their team to do the same. * Acts with utmost integrity and professionalism. A sense of humour will help too. * Able to communicate effectively and authentically both face to face and via different mediums. * Natural desire to continually learn and improve both their teams and themselves. * Highly resilient in a fast-paced global environment and able to embrace change and bring others along with them. * Driven to be the best and coach others to be the best too. * Gets a kick out of delivering results to clients. * Energetic outlook, engaging team player and positive approach to life and work. Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at for more information.