Care Co-ordinator, Mitcham

Bluebird Care are here to support people living in the London Borough of Merton, to have a full and healthy life at home. We strive on a daily basis, to provide the very best support to customer, by liaising with friends, family and professionals with the customer's interest at heart. We are looking for similar minded people who always go the extra mile and make things possible were others cannot for both our staff and customers. Those who join our team feel a pure sense of satisfaction. As Care Co-ordinator, you will allocate the right carers to the right customers at the right time; you will also have input from the supervisors and other team members to assist you to make that perfect match. ROLE RESPONSIBILITY Duties • Carry out investigations relating to the quality of the service and implement improvement actions • Arrange cover for care assistant sickness, absenteeism or holidays • Monitor the allocation of care assistants to maximise efficiency while supporting them • Use Staffplan and PASSsystem to allocate care assistants • Work with supervisors to appropriately match care assistants to customers taking account of: o Travel arrangements, routes and working patterns to make efficient use of care assistant time while meeting customer needs o Changes in care and support packages o Priorities when there are unexpected emergencies • Make sure staff rotas are completed and distributed weekly • Take part in the out of hours emergency on-call rota. • Keep all information about customers and their families secure and confidential except where policy requires you to share to protect the interests of our customers • Carry out general office duties. Prepare reports as required by the registered manager • Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding • Work with the Bluebird Care team and other health and social care professionals to deliver high-quality home care services and to make improvements where necessary • Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times via QCS • Monitoring PASSsystem THE IDEAL CANDIDATE To make sure customers receive excellent quality care and support to help them remain safe and comfortable in their own homes. The Ideal candidate will also be supportive and calm mannered together with excellent organisational, telephone and communication skills. Lead, develop and effectively allocate care assistants to customers. Make sure care is delivered on time, safely and in line with customer wishes (as agreed in their care and support plan). • Must have experience in Domiciliary Care • Has previously been a Care