Complaints Officer, E1W

I'm currently working with a Multinational banking and financial services company who are based near the Tower of London. We are currently on the Hunt for a complaints officer to join their team. Key responsibilities: * Ensure that it can be clearly demonstrated all complaints received by the firm, are dealt with in accordance with both regulatory guidelines and company standards and that customers can rely on a fair and independent review of any concerns raised. * The handling and management of complaints received from receipt to conclusion, both written and verbal, within regulatory guidelines and timescales and meeting company procedures. Attention to detail is important. * Ensure record keeping meets regulatory requirements and company procedures, including setting up and maintaining of complaint files and the recording and maintenance of all complaints on the relevant databases. * Root cause analysis-Identify, where applicable, any expressions of dissatisfaction and complaints trends, and inform Business such trends for further investigation and remedial action. * Provide confidence to customers with excellent people management skills including tact and negotiation skills that their complaints are being handled efficiently and in accordance with FCA rules and principles. * The position entails senior management contact and the ability to convey information to and influence all levels of the business. * Keeping accurate and consistent records of investigations and decision making in line with company standards and industry best practices * Regular follow up with the stakeholders to ensure requests are processed within the defined timelines. * To undertake projects and assignment from time to time as directed by Supervisor. What I'm looking for: * 1-2 years of experience working in a customer service or Complaint handling role within a financial services environment * Excellent communication and interpersonal skills * Ability to multi-task and adapt to any situation or change * Fast learner, energetic, and results-oriented * Team player * Professional, honest and efficient * Work well under pressure * Details orientation If you could be interested in this role then get in contact with me as I have several similar roles based in London both temporary and permanent. Give me a call on (phone number