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Danish, Swedish, Norwegian or Finnish speaking Customer Support Agents, London
Our client is a successful and dynamic travel company that offers various holiday types across the globe.
Due to remarkable growth, we are now seeking Danish, Swedish, Norwegian or Finnish speaking Customer Support Agents to join our busy and friendly team.
This role offers a generous salary and remarkable benefits along with career progression. This exciting opportunity is ideal for a travel professional from a travel agent, tour operator, airline or similar seeking an exciting career with a forward thinking travel company in which you will be rewarded for your hard work.
Your career begins here, duties include:
* Responsible for all day to day booking support at all stages of the travel booking lifecycle.
* Assist customers making new bookings and help then choose alternatives if their original choice is not available.
* Manage all pre travel queries and support customers whilst overseas.
* Helping customers with all kinds of pre travel queries, including booking amendments and cancellations.
* Managing all pre travel supplier driven queries including flight schedule changes and hotel overbookings.
* Communicating with customers at each stage of the holiday journey.
* Building strong working relationships with internal teams and also with our partners who supply flights, accommodation and transfers.
Essential requirements
* Customer service experience within the travel industry is essential
* Fluent in English along with either Danish, Swedish, Norwegian or Finnish - both spending and writing.
* You will have a keen focus on customer service and will be able to think on your feet to resolve challenges with bookings if they arise.
* Strong organisational skills, and ability to multitask
* Strong PC skills across internal and external systems as well as Microsoft products.
Benefits:
* Learn and develop your skills within the travel industry.
* There will be evening work involved on a shift based pattern. This role can be home based for the right candidates
* Competitions and incentives with amazing prizes to be won
* Free Wi-Fi, drinks, fresh fruit, cakes and snacks
* Free parking
* In-house training and development
* Great opportunities for career progression
* Discounted holidays
* Discounted gym membership
* Monthly social events
* Summer and Christmas parties
* Pension
PLEASE NOTE ONLY SUITABLE CANDIDATES FROM A TRAVEL BACKGROUND WILL BE CONSIDERED FOR THIS
Associate Director, Structures, City of London
We are working with an established & award-winning multidisciplinary consultancy with multiple offices throughout the UK to find them an Associate Director for their Central London office on a full-time permanent basis.
They require an enthusiastic, driven & charismatic individual who is willing to get stuck in to business development; maintaining & strengthening existing client relationships as well as seeking out new work & forming new relationships for the company.
Projects: Educational, Industrial, Energy, Residential, Student Accommodation, Residential and more.
Requirements:
* Must be a Chartered Engineer within a relevant institution (MICE/MIStructE)
* Must have a minimum of 8 years’ experience
* Excellent communication skills
* Excellent business development skills
* Experience taking the lead on & managing a range of building structures projects (both new build & refurbishment) through to completion.
The successful Associate Director will be rewarded with a competitive salary & benefits package, a friendly working environment as part of a close-knit team and a fantastic working location in busy Central London.
If you’d like to know more, please forward an up to date CV to Graham Ventham for more
Sales – Hong Kong – Event and Sponsorship, Ilford
Hong Kong Based Events & Sponsorship Firm working across all major industry sectors globally.
New initiative to expand into key new markets in Europe, Middle East & Africa.
Full Overseas Relocation Package including Flights + Accommodation + Medical Care + Commission + Benefits
Job Description, Sales Executive Role:
Our client is expanding into several new markets and is looking to attract new business from key corporations wishing to expand into the Asia Pacific Region. The position is demanding and requires candidates with a certain degree of flair who are both driven and committed.
You will work Monday to Friday as required and be located full time in Hong Kong.
• B2B Sales Executive position targeting Europe, Middle East & Africa
• Winning new business at Senior Decision maker level
• Building strong relationships and enhancing the company’s reputation to facilitate ongoing business and up-selling opportunities
• High Energy, Fast Paced, Competitive Environment
Job Requirements, Sales Executive Role:
• Telesales & Sales Executives from backgrounds such as Brokering (Forex Brokers, Energy Brokers, Commodities Brokers) , Advertising sales, Lead generation, Account management and BDM positions will be considered with the exception of retail.
• Ideal Candidates will be commercially minded with the ability to work to the companies exacting standards.
• Display the highest levels of customer commitment and ethical standards at all times.
• Strong Negotiation and Closing Skills are a must
• Must be able to work in a fast paced target driven environment.
• You will uphold the highest level of customer service at all times in a seasoned professional manner.
• Be natural at building rapport, fact finding and conversing at a high level
• Business Standard English Essential.
• A willingness to complete the companies intensive, world class training & development program
Job Offer, Sales Executive Role:
• Excellent Sales Training and Mentoring Program
• Ongoing Support
• Relocation Package including accommodation and travel arrangements
• Competitive Remuneration, with an OTE of $80K uncapped, in the first year.
This is a hugely exciting opportunity for the right candidates with an opportunity to experience a new culture, achieve exceptional earning potential whilst going through a comprehensive and ongoing training program that will help you attain an unprecedented level of sales ability.
Please ensure that you meet the above criteria and if so kindly call or submit your CV to us today to be considered for the
Administrator Immediate Start, Perivale
We are currently looking for administrator to work on with our client based in Perivale area.
Duties will include telephone, e mail, data input, ordering, audio typing, operational support.
The environment is office based, so confidentiality, professionalism and high standards of written and verbal English are required.
Previous office experience and Word, Excel, Power-point would be essential.
Please apply for immediate start.
To apply for this role, please forward on your CV. Unfortunately, due to the high volume of applications we are unable to respond to your application with feedback, if you do not hear from us within 7 days please assume your application has been unsuccessful on this
SQL Strategic Projects Analyst - Customer Analytics - Milton Keynes, W10
SQL Strategic Projects Analyst - Customer Analytics - Milton Keynes
This multibillion T/O, omnichannel retailer is expanding rapidly and seeking to increase its customer analytics capability.
In this newly created role, you will be a key member of the Customer Test & Learn team within the Customer Analytics area.
You will assist the business with making decisions using the best possible insights derived from, and helping shape, the in-store Test and Learn strategy, in partnership with the software provider (APT), with whom you will own the relationship.
You will be undertaking analysis of competitors and their strategies such as pricing and promotions and become the business expert in our client's standing with its competitors, providing expert insight and analysis in this domain.
- Testing analytics - Be the primary expert in store-based testing methodologies supporting business managers
- Store Analysis - Using APT and other analytics to understand that variances in-store performance
- Work with the Customer Analysis team to develop customer success metrics for store testing.
- Competitor Database - Maintain a comprehensive and current database on competitors.
- Competitor Analysis - Build an understanding of competitors’ activities
You will become the store data expert for the business and part of your role will include occasionally visiting some stores to evaluate how initiatives are working.
To be considered, you will be a very able analyst, with experience understanding stakeholder questions and managing their expectations.
- Experience of analysis, manipulation, profiling, and ideally geomapping of data using R, SQL, Excel
- Analysis of Customer Data, utilising rigorous methodologies to get to a robust answer.
- Experience of working with retail and store-based analytics.
- Half of your role will be working with business stakeholders / managing their projects and expectations
- Advanced Excel and SQL is a must, ideally with visualisation tools such as Tableau, PowerBI or Qlikview
- Beneficial to have experience with software as Alteryx, SAS, SPSS or R, and geographic information systems (GIS).
An excellent opportunity to be a key member of a fast-growing, dynamic team and business.
KEY: SQL, Retail, R, Excel, VBA, SAS, SPSS, Power BI, Tableau, Qlikview, Customer Data,
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