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HR Adviser - Intl Think Tank, Southwark
HR Advisor – International Think Tank 12month Contract
£33-39K
To provide a pro-active, professional, effective and value-added HR service to the managers and staff of the Institute. The post holder will be responsible for providing operational HR advice, guidance and support to a defined client group of programmes, department and project teams. The post holder is expected to take the lead role on HR projects as required. Responsible for managing HR Assistant/Officers as allocated.
To understand the aims of a strategic HR function and to support senior managers in introducing and implementing best practice policies and practices for the Institute
Operational HR Advisor roles and responsibilities
Recruitment
• Provide a high quality and timely recruitment service, through the supervision of the HR Officer/ Assistant contact to a defined client group of programmes, departments and project teams
• Oversee the recruitment and the accurate data entry into all associated systems
• Provide recruitment advice and guidance to managers in line with good practice, facilitating the development of JD’s, advertising campaigns, monitoring, selection, recruitment, on boarding including liaising with job agencies to secure cost effective temporary resourcing requirements and compliance with legislative requirements
Policies, Procedures and Practice
• To research and develop HR policies, procedures and practice which Consult with staff and Trade Union on any proposed policy changes
• Advise staff and managers on the appropriate use and implementation of all HR policies and procedures
Learning and Development (L&D)
• Proactively assist in the development of an annual L&D needs analysis and help devise the annual L&D plan to meet staff and organisational learning and development needs within budget
• Communicate learning and development activities to staff in the defined client group
Terms and conditions of employment
• Advise managers and staff on contractual terms and conditions of employment, ensuring consistency and fairness on contractual matters within your defined client group.
• Oversee maternity, paternity, adoption, flexible working and termination of fixed term contract casework for your defined client group.
• Responsible for managing visa sponsorship casework
Employee Relations
• Provide individual guidance and support to employees and line managers in relations to all employee relations matters, including disciplinary, grievance, capability or bullying and harassment matters undertaking formal meetings (including investigations and hearings) .
• Work with Line Managers to resolve performance or probationary review issues
• Manage redundancy, restructure and role change processes as needed, including advising line managers on business cases and ensuring best practice in employee consultation within legislative requirements
• Consult with Union representatives as appropriate and when required attend regular Union and management meetings
Reward and Payroll
• Oversee and check payroll, pension and salaries advice etc are administered accurately and efficiently
HR Reporting
• Provide regular HR reports to the Head of HR which report on; staff attrition, exit interviews, sickness, fixed term contracts etc.
Health, Safety and Security
• Meet with the health and safety Committee on a quarterly basis to review health and safety procedures and actions, delegating specific actions to HR Assistant/ Officer and ensuring follow up.
Management of HR staff
• Responsible for the day to day line management and support the development of an HR Assistant/ Officer
HR Advisor Project Work
The HR Advisor will be required to managed and coordinate the process for value-added HR projects (supported by the Head of HR) including (but not limited to):
General HR administration (when required)
General HR administration will be required to provide cover for other HR roles (particularly the HR Assistant/Officer role), including (but not limited to);
• To carry out routine HR administration
• To draft letters and deal with routine correspondence
• To take minutes at staff meetings when requested
• To ensure accurate manual and electronic records are kept for each employee for your defined client group
• To assist with HR filing and archiving
• To support with HR information requests including; date requests, reporting, inputting or storage of HR information
Inbound Sales Advisor, Colindale
Utility Warehouse may be a FTSE 250 Company with over 600,000 customers, but at heart we still see ourselves as an entrepreneurial challenger with a strong family feel! We stand out as the UK’s only fully integrated provider of a wide range of competitively priced essential services, spanning telephony (landline, broadband and mobile), energy (gas and electricity), and more recently, Home Insurance.
About the role
Our Sales department are looking to recruit a driven and motivated individual to join their busy but buzzy Home Movers team.
The role will be working within our vibrant Sales Team, taking inbound calls and from people moving both into and out of homes we supply, and pitching the benefits of our services (home phone, broadband, mobile phone, gas, electricity, and our cashback card), utilising your intuition and questioning skills to identify upselling and cross selling opportunities, as well as promoting the benefits of our multi-service proposition.
Key responsibilities:
Offering a ‘one stop shop’ solution for our customers moving home;
Developing a thorough knowledge of all our products and services and the advantages of ours over our competitors;
Use effective questioning to identify which services our customers could benefit from and increase the potential of every call;
Utilising rapport building skills to ensure the retention of valuable customers;
Recognising customer needs and adapting our services to better suit their requirements;
Understanding the importance of retaining our existing customers;
Exceeding customer expectations and developing a good level of rapport;
Working to quality, volume and conversion targets;
Understanding the importance of winning and retaining our existing Customers’.
The rewards
It’s our people that make Utility Warehouse the winner of numerous Which? and Moneywise Awards, and that’s why we work so hard to provide a first-class rewards package for our staff. It's all about us recognising the people who live by our values and demonstrate their exceptional customer service skills by doing what's right by our members and partners. In short, we are "Proud to be Purple".
Starting salary is £19,500 plus bonus which can increase your earnings up £30K! On top of this, we offer some great benefits and just to give you a taste, here are a few of them:
You’ll get bonuses, an escalating holiday allowance, share options, life assurance, a pension and much more!
You’ll be entitled to discounts on UW services, as well as gym memberships, healthcare, restaurants and even your shopping!
You’ll be in a friendly working environment, with a number of fun perks such as pool and table tennis tables at the office, frequent nights out/social events and a departmental fun fund!
About you
We are looking for a keen and driven individual, who enjoys the prospect of finding the right package for the right Customer. You will need to be a people person and enjoy the challenge of winning and retaining valued customers and saving them money wherever they can!
For some callers, you will be their first experience of Utility Warehouse and you will need to act as a brand ambassador, letting them know what UW has to offer, and demonstrate to them why we are a multiple award-winning business.
You will also need:
Previous experience in a telesales based role;
To be able to meet and exceed stretching targets within a busy and competitive department;
A 'can do’ attitude and a 'customer first’ approach;
To be driven to get the absolute best out of every call;
Excellent relationship building skills, including the ability to build an instant rapport with both potential and existing customers;
Excellent communication skills, both verbal and written.
So if you’re a great communicator and have a passion for new sales and customer retention, then this is the role for you!
Applicants must be eligible to live and work in the UK.
Customer Services Administrator, Colindale
Utility Warehouse may be a FTSE 250 Company with over 600,000 customers, but at heart we still see ourselves as an entrepreneurial challenger with a strong family feel! We stand out as the UK’s only fully integrated provider of a wide range of competitively priced essential services, spanning telephony (landline, broadband and mobile), energy (gas and electricity), and more recently, Home Insurance.
We’ve grown purely by ‘word of mouth’ recommendation and our audience is around 40,000 Independent Distributors across the country recommending our services.
About the role
We are looking for someone with great communication skills to join our established Correspondence team. We trust our teams to provide the best possible service they can to our members and if you join our team:
You’ll be responding to high volumes of written customer communication - both in writing and over the phone within our SLA’s;
You’ll be resolving any queries our members have about their UW services and bills - and providing solutions to any problems they come to us with;
You’ll be working with and building relationships with our residential and business members – and our partners –aiming for first contact resolution;
You’ll be recording and verifying accurate information from all member or partner interactions in compliance with the Data Protection Act.
Hours of work will be 08:30 to 17:30 Monday to Friday.
Your training
You’ll be supported from day one when you join our fantastic tried, tested and fully comprehensive Company Induction. We'll give you full and in-depth training on our products and services - and that's just the beginning! You will receive ongoing coaching sessions and one to one development to help you achieve your career goals with us; it really is a very supportive environment!
The rewards
It’s our people that make Utility Warehouse the winner of numerous Which? and Moneywise Awards, and that’s why we work so hard to provide a first-class rewards package for our staff. It's all about us recognising the people who live by our values and demonstrate their exceptional customer service skills by doing what's right by our members and partners. In short we are “Proud to be Purple”.
Starting salary is £21,500 plus great benefits! Just to give you a taste, here are a few or our perks:
You’ll get bonuses, an escalating holiday allowance, share options, life assurance, a pension and much more!
You’ll be entitled to discounts on UW services, as well as gym memberships, healthcare, restaurants and even your shopping!
You’ll be in a friendly working environment, with a number of fun perks such as pool and table tennis tables at the office, frequent nights out/social events and a departmental fun fund
About you
We are looking for people with excellent written and verbal communication skills who love delivering excellent customer service with a personal touch.
We are looking for people who have:
A passion for customer service and natural ability to build rapport and empathise with our members;
The ability to take ownership of an issue and see it through to resolution;
The ability to communicate technical and complicated information in a concise way;
The skills to act with integrity, with a positive ‘can do’ attitude;
Good numeracy and literacy skills (A to C grade at GCSE or equivalent).
If you’re a good communicator and provide a warm and friendly experience this is the opportunity for you!
Applicants must be eligible to live and work in the
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